Last updated: 27 August 2026
1. Right of withdrawal
Except where a statutory exception applies, a consumer may withdraw from an eligible online purchase without giving a reason within 14 calendar days after the consumer or a designated third party physically receives the goods. For split deliveries, the period starts when the last part is received.
Send a clear withdrawal statement before the statutory period expires to info@trendystore.ge. Include your name, order number, order and receipt dates, the product and a clear statement that you withdraw from the contract.
2. Return period and address
After notice, return the eligible goods without undue delay and no later than 7 calendar days to the following address, unless we give you a different address in writing:
Individual Entrepreneur Davit Kidzinidze / Trendystore
54 Zurab Gorgiladze Street, Apartment 200
6000 Batumi, Georgia
Please contact us before returning goods. The consumer bears only the direct return postage/courier cost. Trendystore bears reasonable return costs for non-conforming, damaged or incorrectly supplied goods.
3. Refunds
We refund all payments received, including the cost of our least expensive standard delivery, without undue delay and no later than 14 calendar days after receiving the withdrawal notice. Extra cost from a more expensive delivery option chosen by the consumer is not refundable. We use the same payment method unless the consumer agrees to another method without additional cost.
We may withhold the refund until we receive the goods or evidence that they were sent back, whichever occurs first.
4. Sealed cosmetics and hygiene goods
The no-reason right of withdrawal does not apply where goods were delivered tightly/hygienically sealed, the consumer broke that seal after delivery, and the goods are consequently unsuitable for return for health-protection or hygiene reasons. Merely opening outer shipping packaging does not automatically trigger this exception.
5. Damaged, defective or incorrect goods
The exception above does not restrict statutory rights where goods are damaged, defective, expired, incorrect or not as described. Contact us reasonably promptly with the order number and clear photographs. Where the law applies, the consumer may request free replacement/remedy, a price reduction or withdrawal.
This is not an unconditional two-year product warranty or right of return. Statutory claims may apply only to a defect or non-conformity that existed when the goods were delivered and was discovered within the statutory period. After six months from receipt, the consumer must prove that the defect existed at delivery. Liability does not cover ordinary consumption, depletion of the product, improper storage, use contrary to instructions, or damage caused by the consumer.
6. Cancellation before dispatch
Contact us immediately if the order has not yet been processed or dispatched. We will try to cancel it, but cannot guarantee this once processing has started.
7. Complaints
Send complaints to info@trendystore.ge. Consumers may also contact the GCCA at gcca.gov.ge, consumer@gcca.gov.ge or hotline 15 20.
Model withdrawal statement
To: Individual Entrepreneur Davit Kidzinidze / Trendystore, info@trendystore.ge. I withdraw from my contract for the following goods: [product]. Ordered on: [date]. Received on: [date]. Consumer name and address: [details]. Date: [date]. Signature only if submitted on paper.